Privacy policy
Privacy Policy
At thestorevancouverl.shop, we respect customer privacy and aim to handle personal information responsibly.
This Privacy Policy explains how personal information may be collected, used, disclosed, stored, and protected when customers visit our website, place orders, contact us, or otherwise interact with our online store.
1. Business Information
Website: https://thestorevancouverl.shop/
Email: info@thestorevancouverl.shop
Telephone: +1 613 676 9840
Address: 7086 Notre Dame St, Orleans, ON K1C 1H9, Canada
2. Information We May Collect
Depending on how you use our website, we may collect:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order information
- Transaction information
- Customer service communications
- Device and browser information
- IP address
- Website activity
- Cookie identifiers
- Payment-related transaction information
3. Payment Information
Payments may be processed through Shopify and applicable payment providers.
We generally do not directly store complete card numbers or card security codes where they are processed directly by payment providers.
Payment processors may handle information under their own privacy policies.
4. How We Use Personal Information
We may use personal information to:
- Process orders
- Confirm transactions
- Arrange shipping and delivery
- Provide tracking information
- Process returns and refunds
- Respond to customer enquiries
- Maintain customer accounts where available
- Prevent fraud
- Protect website security
- Maintain business records
- Comply with legal obligations
- Improve website functionality
- Analyse website performance
- Send marketing communications where permitted
5. Shopify
Our website is operated using the Shopify ecommerce platform.
Shopify may process personal information to provide:
- Website hosting
- Shopping cart functionality
- Checkout
- Order management
- Payment-related services
- Security
- Other ecommerce functionality
Shopify processes information according to its own applicable privacy practices.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the shopping cart functioning
- Maintain website security
- Remember user preferences
- Analyse website traffic
- Improve website performance
- Support marketing where applicable
Where required, customers may be provided with privacy or cookie preference controls.
7. Service Providers
We may share necessary information with service providers that assist with:
- Shopify services
- Payments
- Shipping
- Fulfilment
- Customer support
- Security
- Fraud prevention
- Analytics
- Marketing
- Technical infrastructure
Only information reasonably necessary for the relevant service should be disclosed.
8. Shipping Providers
Customer information such as name, address, telephone number, and order details may be provided to delivery or logistics companies where necessary to fulfil orders.
9. Marketing
If customers subscribe to promotional communications, we may send marketing emails where permitted.
Customers may unsubscribe using the link included in marketing emails or by contacting:
Transactional messages such as order confirmations and shipping notifications may still be sent.
10. Data Retention
Personal information may be retained for as long as reasonably necessary for:
- Order fulfilment
- Returns and refunds
- Customer service
- Accounting
- Fraud prevention
- Legal and regulatory obligations
- Dispute resolution
11. Data Security
We use reasonable administrative, technical, and organisational measures intended to protect personal information.
However, no online system can be guaranteed to be completely secure.
12. International Processing
Our service providers may process information in countries other than Canada.
Where applicable, personal information may therefore be transferred internationally.
13. Your Privacy Rights
Depending on applicable law, customers may have rights to:
- Request access to personal information
- Correct inaccurate information
- Request deletion
- Withdraw consent where applicable
- Object to certain processing
- Opt out of certain marketing
- Request information about data handling
Requests may be sent to:
14. Children's Privacy
Our website is not intended to knowingly collect personal information from children in violation of applicable law.
If you believe information was submitted improperly by a child, please contact us.
15. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for independent third-party privacy practices.
16. Changes to This Policy
We may update this Privacy Policy when reasonably necessary.
The latest version will be published on our website.
17. Contact Us
thestorevancouverl.shop
Email: info@thestorevancouverl.shop
Telephone: +1 613 676 9840
Address: 7086 Notre Dame St, Orleans, ON K1C 1H9, Canada
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