Shipping Policy

Thank you for shopping with thestorevancouverl.shop.

This Shipping Policy explains our order processing, transit times, delivery procedures, delays, tracking, and related shipping conditions.

1. Business Information

Website: https://thestorevancouverl.shop/
Email: info@thestorevancouverl.shop
Telephone: +1 613 676 9840
Address: 7086 Notre Dame St, Orleans, ON K1C 1H9, Canada

2. Shipping Destinations

Shipping destinations available for a particular order will be displayed during checkout.

Customers must provide a complete and valid delivery address.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

We do not intentionally add undisclosed mandatory shipping charges after checkout.

4. Processing Time

Orders are normally processed within:

1–3 business days

Processing may include:

• Payment confirmation
• Order verification
• Product preparation
• Packaging
• Handover to the carrier

Business days generally mean Monday through Friday, excluding applicable public holidays.

5. Transit Time

After dispatch, the estimated transit time is:

5–8 business days

6. Estimated Total Delivery Time

Our standard estimated total delivery timeframe is therefore:

1–3 business days processing + 5–8 business days transit = approximately 6–11 business days

These are estimated timeframes rather than guaranteed delivery dates.

7. Order Confirmation

After placing an order, customers will normally receive an order confirmation at the email address supplied during checkout.

8. Shipment Tracking

Where tracking is available, tracking information may be provided after dispatch.

Carrier systems may require additional time before tracking becomes active.

9. Delivery Address Accuracy

Customers are responsible for providing:

• Recipient name
• Complete street address
• City
• Province/state/region
• Postal or ZIP code
• Country
• Contact details

Incorrect information may delay delivery.

10. Delivery Delays

Delivery may occasionally be delayed by:

• Carrier disruption
• Weather
• Public holidays
• Transportation issues
• High seasonal volume
• Customs where applicable
• Incorrect customer information
• Other events outside our reasonable control

11. Lost Shipments

If tracking indicates that an order may be lost, contact:

info@thestorevancouverl.shop

Please provide your order number and tracking information.

12. Damaged Shipments

If a product arrives damaged, customers should contact us and provide:

• Order number
• Description of the issue
• Photographs of the product
• Photographs of packaging where relevant

13. Missing or Incorrect Items

If an order contains an incorrect or missing item, please contact us promptly.

14. Customs and Import Charges

International orders may be subject to customs duties, import taxes, or other charges.

Where such charges are not collected during checkout, they may be payable by the recipient.

15. Returns

Eligible returns are governed by our Return & Refund Policy.

Our standard return period is:

30 business days after delivery.

Approved refunds are normally processed within:

7 business days after approval.

16. Changes to This Policy

We may update this Shipping Policy when necessary to reflect changes in shipping services, carriers, business procedures, or legal requirements.

17. Contact Us

thestorevancouverl.shop
Email: info@thestorevancouverl.shop
Telephone: +1 613 676 9840
Address: 7086 Notre Dame St, Orleans, ON K1C 1H9, Canada