Shipping Policy

Thank you for shopping at The Store Vancouver, operated at https://thestorevancouver.shop. We offer women’s dresses, women’s shorts, jeans, polo shirts, women’s boots, women’s jumpsuits, men’s sets and men’s shirts. This Shipping Policy outlines our order‑processing, delivery, free‑shipping benefit, tracking, international shipment, lost‑parcel and related logistics rules for all orders placed on our Shopify‑powered online store. By placing an order with us, you agree to all terms laid out in this Shipping Policy. For shipping‑related questions, please contact our support team via email: info@thestorevancouver.shop.

1. Order Processing Time

All orders undergo manual verification and preparation before dispatch. Orders are processed within 1‑3 business days after successful payment confirmation. Business days exclude Saturdays, Sundays and official public holidays. During peak‑shopping seasons, promotional events or high‑order‑volume periods, processing time may be extended by a few additional business days. We will send you an email notification if significant delays are expected for your purchase. Orders will not be shipped out until payment has been fully authorized.

2. Free Shipping Benefit

We provide free standard shipping for all eligible orders placed through our website. No shipping fee will be charged for standard‑delivery service for qualifying orders. Free shipping applies only to standard shipping method and does not cover expedited or express shipping upgrades. Customers who wish to select faster express‑delivery service may choose such option at checkout and shall bear the corresponding express shipping fees. Free‑shipping benefit cannot be exchanged for cash, store credit or any other form of compensation. We reserve the right to adjust or terminate the free‑shipping offer with prior notice published on https://thestorevancouver.shop.

3. Estimated Delivery Time

All delivery timelines shown on our website or checkout page are only estimated timeframes and are not guaranteed delivery dates.

• For domestic shipments: Estimated standard delivery takes 5‑12 business days after the order leaves our warehouse.
• For international shipments: Estimated standard delivery takes 10‑25 business days after dispatch. Delivery delays may occur due to customs clearance procedures, local carrier workload, public holidays, bad weather or other circumstances beyond our control.

We do not guarantee arrival dates for any orders, even for parcels under our free‑shipping program.

4. Shipment Tracking

Once your order has been dispatched from our warehouse, you will receive a shipment‑confirmation email that includes your unique tracking number and tracking link. Tracking‑status updates may take 2‑4 business days to display fully on the carrier’s system after the parcel is handed over to logistics providers. Please check your spam or junk mailbox if you cannot locate your shipping‑confirmation email. You may submit a tracking inquiry to info@thestorevancouver.shop with your order number if you encounter tracking‑related issues.

5. International Shipping, Duties and Customs Fees

We ship to eligible international destinations supported by our logistics partners. All import duties, customs taxes, clearance fees and any other local governmental charges generated for international parcels are the sole responsibility of the customer receiving the goods. These fees are not included in your order total or covered by our free‑shipping offer. We have no control over customs inspection procedures, and we cannot reimburse any customs‑related expenses for buyers. Some regions may impose import restrictions on apparel goods; it is the buyer’s obligation to confirm local import rules before completing purchase.

6. Lost, Stolen or Damaged Parcels

Title and risk of loss for all purchased apparel items transfer to you once the shipping carrier takes possession of your package.

• If your tracking shows the parcel is marked as delivered but you have not received your goods, please first check with household members, building management or local delivery carrier. Then reach out to us at info@thestorevancouver.shop within 7 calendar days of the marked‑delivery date with your order number.
• For parcels confirmed lost by the shipping carrier, we will evaluate each case and offer solutions including replacement or full refund at our discretion.
• For items received with physical damage upon arrival, please submit clear photos of damaged products and outer packaging to our support email within 7 calendar days after delivery for review. We are not responsible for parcel loss, theft or damage caused by carrier mishandling, incorrect shipping address provided by customers, or failure to collect parcels from delivery locations. Please double‑verify your shipping address when completing checkout.

7. Shipping Address Modifications

Please double‑check your full shipping address before submitting payment. Once an order has been processed and shipped, we cannot modify delivery addresses. If you provide an incorrect or incomplete shipping address that results in delivery failure, parcel return or mis‑delivery, you will be responsible for all associated reshipping costs.

8. Order Cancellation Before Shipment

You may request order cancellation before your order is dispatched. Send your cancellation request to info@thestorevancouver.shop with your order number. If the order has already entered shipping preparation or has been shipped, cancellation will no longer be available, and you will need to follow our Return & Refund Policy to process a return after receiving the goods.

9. Policy Revisions

We reserve the right to update or revise this Shipping Policy at any time. Revised terms will take effective immediately upon publication on https://thestorevancouver.shop. Your continued use of our website and placing orders constitutes acceptance of the updated shipping terms.

10. Contact Information

If you have any questions or concerns regarding our shipping arrangements, free‑shipping rules or parcel status, please contact us via email: info@thestorevancouver.shop. Website: https://thestorevancouver.shop.