Return & Refund Policy

Thank you for shopping with thestorevancouverl.shop.

We want customers to understand our return and refund procedures clearly before making a purchase. This Return & Refund Policy explains our return period, eligibility requirements, return procedures, damaged or incorrect items, refund methods, and refund processing time.

1. Business Information

Store Name: thestorevancouverl.shop
Website: https://thestorevancouverl.shop/
Email: info@thestorevancouverl.shop
Telephone: +1 613 676 9840
Business Address: 7086 Notre Dame St, Orleans, ON K1C 1H9, Canada

Unless otherwise specifically instructed by our customer service team, approved returns should be sent to the address above.

2. Return Period

Eligible products may be returned within:

30 business days after delivery.

The return period begins on the date the customer receives the order.

Customers must contact us and submit a return request within this 30-business-day period.

Requests submitted outside this period may not be accepted unless otherwise required by applicable law.

3. Return Eligibility

To qualify for a standard return, the product should generally:

• Be returned within the applicable return period
• Be unused
• Be unworn where applicable
• Be unwashed
• Remain in substantially the same condition in which it was received
• Include original packaging where reasonably possible
• Include original accessories, components, manuals, or other included items
• Not show damage caused by improper use or handling

We reserve the right to inspect returned products before approving a refund.

4. How to Request a Return

Before returning a product, please contact:

info@thestorevancouverl.shop

Please provide:

• Your full name
• Order number
• Email address associated with the order
• Product you wish to return
• Reason for the return
• Photographs where relevant

Customers should wait for return instructions before sending products back.

5. Return Address

Approved returns should normally be sent to:

thestorevancouverl.shop
7086 Notre Dame St
Orleans, ON K1C 1H9
Canada

Please do not send a return without first contacting our customer service team.

6. Change-of-Mind Returns

Eligible change-of-mind returns may include situations where:

• The customer no longer wants the product
• The wrong size or variation was selected
• The customer ordered the wrong item
• The item does not meet the customer's personal preference

Such returns must satisfy the return eligibility requirements described in this policy.

Where permitted by applicable law, customers may be responsible for return shipping costs for change-of-mind returns unless we state otherwise.

7. Damaged, Defective, or Incorrect Items

If you receive a product that is:

• Damaged
• Defective
• Incorrect
• Missing components
• Materially different from the product ordered

please contact us promptly at:

info@thestorevancouverl.shop

Please provide your order number and photographs showing the issue where possible.

After reviewing the information, we will provide an appropriate resolution, which may include:

• Replacement
• Refund
• Return instructions
• Another appropriate remedy

8. Non-Returnable Products

Certain products may not qualify for return where permitted by law, including:

• Products damaged after delivery through misuse
• Used products that cannot reasonably be resold
• Products missing essential components
• Customised or personalised products where applicable
• Products returned after the applicable return period
• Items subject to lawful hygiene restrictions

This does not limit rights customers may have regarding defective, damaged, or incorrectly supplied products.

9. Return Inspection

After receiving a return, we may inspect the product to verify:

• Product condition
• Return eligibility
• Included components
• Order information
• Reason for return

Customers will be notified after the return has been reviewed.

10. Refund Method

Approved refunds will normally be issued to the:

Original payment method used for the purchase.

We do not normally issue refunds to a different payment method unless technically necessary or required by law.

11. Refund Processing Time

Once a refund has been approved:

The approved refund will be issued within 7 business days.

The refund will be sent back through the original payment channel used for the order.

After we issue the refund, banks, card issuers, or payment providers may require additional time before the funds appear in the customer's account.

12. Exchanges

Where available, customers may request an exchange.

Exchange requests depend on:

• Product availability
• Return eligibility
• Inventory levels

If the requested replacement item is unavailable, a refund may be offered instead.

13. Order Cancellations

Customers may contact us as soon as possible to request cancellation.

We will make reasonable efforts to cancel orders that have not yet been processed or dispatched.

Once an order has entered fulfilment or shipping, cancellation may no longer be possible.

14. Consumer Rights

This policy does not limit any non-waivable rights available under applicable consumer protection laws.

15. Contact Us

For return or refund questions, contact:

thestorevancouverl.shop
Email: info@thestorevancouverl.shop
Telephone: +1 613 676 9840
Address: 7086 Notre Dame St, Orleans, ON K1C 1H9, Canada