Return & Refund Policy

Thank you for shopping at The Store Vancouver, available at https://thestorevancouver.shop. We sell women’s dresses, women’s shorts, jeans, polo shirts, women’s boots, women’s jumpsuits, men’s sets and men’s shirts. Our Return & Refund Policy governs all return, exchange and refund requests placed through our Shopify‑powered online storeShopify. This policy applies to all customers placing orders on our website.

Return Eligibility Period

You may submit a return request within 30 calendar days from the date your order is delivered. Any return request submitted after this 30‑day window will not be accepted. We strongly recommend inspecting your items immediately upon delivery to confirm product condition and fit.

Item Condition Requirements

To qualify for return or refund, all returned merchandise must satisfy the following conditions:

1. Items must be unworn, unwashed, unaltered and free of stains, perfume marks, makeup residue, pet hair or any other signs of customer use.
2. All original manufacturer tags, labels and packaging must remain fully attached and intact.
3. You must provide valid proof of purchase, such as your original order confirmation email or order number from The Store Vancouver. Products that show wear, damage caused by customer use, missing tags or damaged original packaging will be rejected for return. Such items will be shipped back to the customer at the customer’s own cost, and no refund will be issued.

Non‑Returnable Items

The below‑listed goods cannot be returned or refunded unless the item arrives defective or damaged upon delivery:

1. Any merchandise marked “Final Sale” or “Clearance” at the time of checkout.
2. Custom‑modified or personalized goods.
3. Gift cards sold on our website.

How to Submit a Return Request

Before sending any items back to us, you must first submit a formal return request via our official support email: info@thestorevancouver.shop. Please include your full name, order number, item SKU, and clear reasons for your return in your email message. Our support team will review your submission and send you further return instructions within 2‑3 business days. Do not send merchandise back to us without receiving official return authorization from our team; unauthorized returns may be refused and no refund will be processed.

Return Shipping Responsibilities

Customers are responsible for all return‑shipping costs for voluntary returns due to size mismatch, style dissatisfaction or other non‑defect‑related reasons. Original outbound shipping fees paid at checkout are non‑refundable for voluntary returns. We do not provide pre‑paid return shipping labels for customer‑initiated voluntary returns. Customers are advised to use a trackable shipping service for return shipments. The Store Vancouver is not liable for lost or damaged return parcels during transit back to our warehouse.

Damaged, Defective or Incorrect Items

If you receive damaged, defective, or incorrectly shipped items, please contact us at info@thestorevancouver.shop within 7 calendar days of delivery. Please attach clear photographs showing product defects, damage or wrong‑item issues together with your order number. After verification by our team, we will offer you one of the following solutions at our discretion: full refund, partial refund, or product replacement. For verified defective or wrong‑item cases, we will cover the return‑shipping expense for the affected goods.

Refund Processing

Once we receive your returned parcel, our warehouse team will complete item inspection within 5‑10 business days. If your return meets all policy requirements, we will trigger your refund to your original payment method. Please note that banking processing times vary among payment providers; it may take an additional 3‑10 business banking days for funds to reflect in your bank or card account. We will send you an email notification once your refund transaction has been completed. No cash refunds will be issued; all refunds will go back through the original payment channel you used at checkout.

Exchanges

We support size or style exchanges for eligible non‑final‑sale apparel products within the 30‑day return window. Exchange requests must be submitted through info@thestorevancouver.shop with your order details. Customers bear return‑shipping costs for exchange shipments. The new item will be dispatched only after we receive and inspect your returned goods. If your requested replacement product is out‑of‑stock, we will notify you and offer the option of a full refund instead.

International Order Returns

For international orders, customers are responsible for any import duties, customs fees or taxes generated during the return shipping process. These charges cannot be reimbursed by The Store Vancouver.

Policy Updates

We reserve the right to revise this Return & Refund Policy at any time. Updates will take effect immediately upon publication on https://thestorevancouver.shop. All orders are governed by the policy version visible on our website at the time your order is placed.