Terms of Service

Please read these Terms of Service carefully before accessing or shopping on https://thestorevancouver.shop. This website is operated by The Store Vancouver, offering women’s dresses, women’s shorts, jeans, polo shirts, women’s boots, women’s jumpsuits, men’s sets and men’s shirts. Throughout this document, “we”, “us”, and “our” refer to The Store Vancouver; “you” and “your” refer to all visitors, users and customers of this website. Our online store is powered by the Shopify e‑commerce platform. By browsing, accessing, creating an account or placing orders on our website, you acknowledge that you have read, understood, and fully agree to be bound by these Terms of Service, alongside our Privacy Policy, Return & Refund Policy and Contact Us policy published on our site. If you do not accept these terms, you must not use our website or complete any purchases.

Section 1‑ Eligibility to Use Our Website

You must be at least 18 years of age, or have reached the age of majority under applicable local law, to place orders through this website. When submitting account details, checkout information or contacting our support team, you promise to provide true, accurate, complete and up‑to‑date information. You agree not to use this website for any unlawful, fraudulent or prohibited purpose. You may not use our store to distribute malicious software, spam messages, or interfere with website security and normal operation.

Section 2‑ Product Descriptions & Pricing

We make reasonable efforts to present accurate product descriptions, sizes, fabric details, images and prices for all apparel items sold on our site. However, slight colour differences may appear between physical goods and on‑screen display due to varying screen resolutions, lighting conditions and manufacturing batches. We do not guarantee that product images are 100% colour‑matched with real‑world merchandise.

All displayed prices are shown on our website and are subject to change without prior notice. Prices do not include shipping fees, import duties, customs taxes or additional surcharges unless explicitly stated at checkout. We reserve the right to correct pricing errors even after an order has been submitted. If a clear pricing mistake occurs, we will notify you and offer the option to cancel your order before processing shipment. We hold rights to limit purchase quantities for certain products, discontinue any item, or adjust inventory status at our sole discretion.

Section 3‑ Order Acceptance & Contract Formation

Submitting an order on our website constitutes your offer to purchase selected goods. We retain full rights to accept or decline any order for reasons including suspected fraud, inventory shortages, obvious pricing errors, or violation of these Terms of Service. Your sales contract is only formally confirmed when we send you an order‑confirmation email. We are not obligated to fulfil orders if goods are out‑of‑stock after checkout. In case of stock unavailability, we will contact you via email info@thestorevancouver.shop to arrange partial shipment, product substitution or full refund back to your original payment method.

Section 4‑ Payment Terms

All payments must be completed via the authorised payment methods supported on our Shopify‑powered checkout page. You authorise us or our third‑party payment processors to charge your selected payment instrument for the full order amount including product cost, shipping charges and any applicable taxes. We do not store full credit‑card details on our servers; payment data is processed by PCI‑DSS‑compliant payment service providers. If your payment cannot be authorised, your order will not be processed. You are responsible for all applicable sales taxes, customs duties and import fees generated for your order.

Section 5‑ Shipping, Delivery & Risk of Loss

Shipping timeframes displayed on our website are estimated and are not guaranteed delivery dates. Delays may result from carrier logistics, customs clearance, holidays or unforeseen circumstances. Title and risk of loss for purchased apparel items transfer to you once the carrier takes possession of your parcel. Once goods are handed over to the shipping provider, we are not liable for delivery delays, lost parcels or damaged packages caused by logistics carriers. You must inspect goods promptly upon receiving your delivery. Questions about shipping should be sent to info@thestorevancouver.shop with your valid order number.

Section 6‑ Returns, Refunds and Exchanges

All return, refund and exchange activities are strictly governed by our separate Return & Refund Policy published on https://thestorevancouver.shop. By placing an order, you agree to comply with return eligibility windows, item‑condition rules, return‑shipping responsibilities and processing procedures defined in that policy. We only process authorised returns submitted through our official email channel. Unauthorised returned parcels may be rejected.

Section 7‑ Intellectual Property Rights

All text, product images, graphics, logos, page layout, trademarks and other content published on https://thestorevancouver.shop are the intellectual property of The Store Vancouver or our licensed suppliers. You may not copy, reproduce, distribute, modify or commercially reuse any content from our website without receiving our explicit written permission. You may not scrape our website data, product listings or images for third‑party commercial use. When you submit product reviews, feedback or comments to our store, you grant us a non‑exclusive, worldwide, royalty‑free licence to display, edit and republish such content for store‑related business purposes.

Section 8‑ User‑Prohibited Conduct

You agree you will not:

1. Use our website for fraudulent transactions, identity‑theft‑related activities or any illegal acts.
2. Tamper with website security features, inject malicious code, perform automated bot‑scraping or overload our web‑server resources.
3. Misuse our customer‑support service by sending abusive, harassing, threatening or misleading messages to our support email info@thestorevancouver.shop.
4. Violate any applicable local, national or international laws while accessing our online store.

We reserve the right to block your IP address, cancel pending orders and refuse future service if you violate these conduct rules.

Section 9‑ Third‑Party Links & Services

Our website may contain hyperlinks leading to external third‑party websites. We have zero control over the content, security and privacy policies of those external platforms. Visiting third‑party links is at your own risk. Our store runs on Shopify’s e‑commerce infrastructure; your use of our website is also subject to Shopify’s own applicable merchant and consumer‑related policies.

Section 10‑ Disclaimer of Warranties

THE STORE VANCOUVER PROVIDES THIS WEBSITE AND ALL MERCHANDISE “AS IS” WITHOUT EXPRESS OR IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW. We do not warrant that website access will always be uninterrupted, error‑free, virus‑free or fully secure. While we source apparel goods with reasonable quality standards, we do not make warranties for fitness for particular purposes beyond statutory consumer‑protection requirements.

Section 11‑ Limitation of Liability

To the maximum extent permitted by applicable law, The Store Vancouver shall not be liable for any indirect, incidental, consequential, special or punitive damages arising out of your use of our website or purchased products. Our total aggregate liability for any claim connected with your purchase shall not exceed the total amount you paid for the relevant order. This limitation does not apply where local consumer‑protection law prohibits such liability restrictions.

Section 12‑ Privacy

Your use of this website is governed fully by our published Privacy Policy available on https://thestorevancouver.shop. Please review that document to understand how we collect, store, process and protect your personal‑order‑related information.

Section 13‑ Modifications to Terms of Service

We reserve the right to revise, update or replace these Terms of Service at any time. Updated terms will take effect immediately upon being published on our website https://thestorevancouver.shop. It is your responsibility to review this page regularly. Your continued browsing or ordering activities after updates are posted constitute acceptance of the revised Terms of Service.

Section 14‑ Severability

If any single clause within these Terms of Service is found invalid or unenforceable by a competent authority, the remaining clauses will remain in full legal force and effect. The failure by us to enforce any provision of these Terms shall not constitute a waiver of that right at a later time.

Section 15‑ Entire Agreement

These Terms of Service, combined with our Privacy Policy, Return & Refund Policy and Contact Us policy, represent the complete agreement between you and The Store Vancouver for website‑use and product‑purchase matters. These supersede all prior oral or written communications between both parties.

Section 16‑ Contact Information

Should you have any questions, disputes or inquiries regarding these Terms of Service, please reach our support team via email: info@thestorevancouver.shop. Website address: https://thestorevancouver.shop.