Terms of Service

These Terms of Service govern use of thestorevancouverl.shop and purchases made through our online store.

By accessing the website or placing an order, you agree to these Terms together with our other applicable policies.

1. Business Information

Website: https://thestorevancouverl.shop/
Email: info@thestorevancouverl.shop
Telephone: +1 613 676 9840
Address: 7086 Notre Dame St, Orleans, ON K1C 1H9, Canada

2. Shopify Platform

Our online store is operated using Shopify.

Shopify provides the technical ecommerce platform used to display products, process orders, and support checkout.

3. Use of Our Website

Customers agree to:

• Use the website lawfully
• Provide accurate information
• Avoid fraudulent activity
• Avoid unauthorised access
• Avoid interfering with website security or operation

4. Products

We make reasonable efforts to provide accurate product descriptions, images, pricing, specifications, and availability.

Minor differences may occur due to photography, screen settings, manufacturing variations, or other technical factors.

5. Product Availability

All products are subject to availability.

We may cancel an affected order if a product becomes unavailable.

Where payment has already been collected for a cancelled item, the applicable refund will be processed.

6. Pricing

Prices displayed on the website are intended to reflect the applicable selling price.

If a material pricing error is identified before fulfilment, we may contact the customer and provide appropriate options.

7. Orders

Submitting an order constitutes an offer to purchase the selected products.

Orders may be reviewed for:

• Availability
• Payment verification
• Fraud prevention
• Address information
• Other reasonable fulfilment requirements

8. Payment

Customers must use payment methods made available during checkout.

By submitting payment information, customers confirm they are authorised to use the selected payment method.

9. Shipping

Our standard shipping timeframe is:

Processing: 1–3 business days
Transit: 5–8 business days
Estimated Total: approximately 6–11 business days

Full information is available in our Shipping Policy.

10. Returns and Refunds

Eligible returns may be requested within:

30 business days after delivery.

Approved refunds are normally issued within:

7 business days after approval

to the original payment method.

Please review our Return & Refund Policy for complete details.

11. Customer Accounts

Customers are responsible for maintaining the confidentiality of account credentials where customer accounts are available.

12. Prohibited Conduct

Customers must not:

• Commit fraud
• Introduce malicious code
• Attempt unauthorised access
• Infringe intellectual property rights
• Disrupt website operation
• Misuse payment systems

13. Intellectual Property

Website content may be protected by copyright, trademark, design, and other intellectual property laws.

Customers may not commercially reproduce protected content without appropriate authorisation.

14. Third-Party Services

Some services, including Shopify, payment processing, or external links, may be provided by third parties.

Third-party services may be governed by their own terms and policies.

15. Privacy

Our handling of personal information is described in our Privacy Policy.

16. Website Availability

We do not guarantee uninterrupted website availability.

Maintenance, platform outages, technical failures, or other events may temporarily affect access.

17. Limitation of Liability

To the extent permitted by law, liability may be limited for indirect or consequential losses arising from website use.

Nothing in these Terms excludes liability that cannot legally be excluded.

18. Consumer Rights

Nothing in these Terms overrides mandatory consumer rights.

19. Governing Law

These Terms are governed by applicable laws of Ontario and applicable federal laws of Canada, subject to any mandatory consumer protection laws that may apply to customers in their jurisdiction.

20. Changes to These Terms

We may update these Terms when reasonably necessary.

The current version will be available on our website.

21. Contact

Email: info@thestorevancouverl.shop
Telephone: +1 613 676 9840
Address: 7086 Notre Dame St, Orleans, ON K1C 1H9, Canada